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The Power of Trauma-Informed Communications & Marketing

Trauma is a pervasive issue that affects people from all walks of life, with research suggesting that 60% of men and 50% of women experience at least one trauma in their lives (National Center for PTSD, 2022).

Without support and resources, trauma can negatively impact health, well-being, and quality of life.

There is no quick fix because it impacts people in different ways at different times, and it’s rooted in some of our nation’s most pervasive challenges, including substance misuse, intergenerational poverty, and community violence.

Paradigm shift towards trauma-informed communications

Thankfully, there is a growing recognition that we can’t solve problems with the same thinking that created them.

And that’s where the trauma-informed approach enters the conversation.

More than a buzzword, it’s a commitment to an ongoing (and ever-evolving) approach to acknowledging the prevalence of trauma, promoting transformational resilience, and fostering a supportive/inclusive environment.

How does this apply to the world of communications? (i.e., marketing, public relations, crisis communications, graphic design, messaging, content creation, social media, community engagement, podcast/video production, etc.)

It flips the outdated model of using fear, shock, scarcity, click/ragebait, and violence to capture our targeted audiences’ attention. It admits that the “if it bleeds, it leads” strategy harms society more than it helps. And it reconciles with the fact that “buy this to make you happy” messaging is actually making more and more people miserable.

Take Apple’s recent iPad commercial. Many people (myself included) thought it was tone-deaf and dystopian. It was trying to brag about how many tools fit in an iPad–and yet; the imagery was of Big Tech, literally destroying things that set humanity apart from the natural world and make life worth living. Universal tools that have served us for millennia, including musical instruments and art.

Some may point out that it’s garnered 2.3 million views on its official YouTube channel, so mission accomplished.

I say that’s short-sighted and antiquated. 

Imagine, instead, a commercial showing people worldwide using these tools throughout history with a split screen of a modern person practicing the same activity. How would that make you feel about choosing Apple products? (And a reminder that Apple fully understands and knows how to executive this type of commercial.)

If your targeted audiences are healing from/working through traumatic experiences, utilizing an antiquated communications approach may grab short-term attention, but it may also erode long-term trust, loyalty, and engagement.

Trauma-informed communications can demonstrate a brand’s commitment to understanding and supporting their audience’s well-being. When your audience feels seen, heard, and valued, they are likelier to engage, which is essential for building lasting relationships and driving meaningful growth.

How do we get there? 

The Substance Abuse and Mental Health Services Administration (SAMHSA) provides a framework for understanding and responding to the impact of trauma on individuals and communities.

Their six principles (safety, trustworthiness/transparency, peer support, collaboration/mutuality, empowerment/voice/choice, and cultural/historical/gender issues) can be integrated into any organization, system, sector, or industry, including communications.

A few tips include:

  • Fully represent the communities you serve in your messaging and design by creating a sense of physical and emotional safety

  • Always provide accurate and empathetic information (i.e., meet your audience where they are)

  • Use inclusive language

  • Avoid gratuitous content, sensationalism, and exploitation

  • Avoid greenwashing and propaganda and instead communicate your value proposition with transparency and authenticity

  • Focus on storytelling “heroes” over “villains”—call in rather than out

  • Highlight stories of lived experiences who have overcome adversity (SEE ALSO: Helpful tips for sharing lived experiences)

  • Provide accessible options for your audience to communicate with you and provide feedback

  • Be transparent about your data collection and privacy practices, and provide easy-to-understand information about how personal data is used

  • Provide resources and information that empower your audience to make informed choices

  • Educate yourself and your team on the cultural and historical context of the communities/audiences you serve


In the coming months, we’ll publish blogs that cover each tip in depth with real-world examples.

Trauma-informed communications is not just a trend or a box to check but a fundamental shift in how we approach story-telling and advocacy. It’s an ongoing process of learning and refining your tactics to create a more inclusive, empowering, and authentic relationship with your audience, fostering deeper connections and brand loyalty. 

If you’re ready to take the first step in integrating trauma-informed principles into your organization’s communications, contact us today to learn how we can help you create a more resilient and impactful brand.

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(AI Disclaimer: proofed by Grammarly and lightly edited using Claude)

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